Download the app

Terms of Service

Last updated: 31 July 2026

These Terms of Service apply to your use of the Nelia website, mobile application, digital content, community and subscription services.

Nelia is operated by:

Elena Mellingen AS
Organisation number: 938 125 767
Mosamyra 36
5392 Storebø
Norway
Email: kundeservice@nelialifestyle.no

By creating an account, purchasing a subscription or using Nelia, you agree to these Terms of Service and our Privacy Policy.

1. Age requirement

You must be at least 18 years old to create an account or purchase a Nelia subscription.

You are responsible for providing accurate information and keeping your login details secure. Your account is personal and may not be shared with others.

2. About Nelia

Nelia is a digital lifestyle service offering education, guidance and tools relating to nutrition, exercise, habits and lifestyle change.

Depending on your subscription, Nelia may include:

  • Workout programmes and exercise demonstrations
  • Workout planning and tracking
  • Nutrition guidance and food tracking
  • Recipes and meal inspiration
  • Habit tracking
  • Educational content
  • Progress tracking
  • Community features
  • Live or recorded sessions
  • Integrations with compatible health platforms and wearable devices

Content and features may be added, updated, replaced or removed as Nelia develops.

3. Health disclaimer

Nelia provides general information and lifestyle guidance. It does not provide medical diagnosis, treatment or individual healthcare services.

The content is not a substitute for advice from a doctor or another qualified healthcare professional.

You are responsible for deciding whether the exercises and guidance are appropriate for you. Speak to a healthcare professional before making significant changes if you have an illness, injury, medical condition, are pregnant, have recently given birth or have a history of disordered eating.

Stop exercising and seek medical assistance if you experience pain, dizziness, chest discomfort, breathing difficulties or other concerning symptoms.

Nelia does not guarantee weight loss, muscle gain, improved health or any other specific result. Results vary between individuals.

4. Subscriptions and payment

Available subscription plans, prices, billing periods and included features will be shown before purchase.

Unless otherwise clearly stated, subscriptions renew automatically at the end of each billing period until cancelled.

Payment may be processed through Stripe, Apple App Store, Google Play or another authorised payment provider.

By purchasing a subscription, you authorise the relevant payment provider to charge the applicable subscription fee using your selected payment method.

Prices are displayed inclusive of applicable taxes unless otherwise stated.

5. Trials and promotional offers

Nelia may offer free trials, introductory prices, early-bird prices or other promotions.

The duration of the offer, the price that applies afterwards and any renewal conditions will be shown before purchase.

Unless otherwise stated, a trial or promotional subscription will automatically continue at the applicable ordinary price until cancelled.

6. Cancellation

You may cancel your subscription at any time.

Cancellation stops future automatic renewal. You will retain access until the end of the period you have already paid for.

Subscriptions purchased through Apple App Store or Google Play must normally be cancelled through the subscription settings connected to the relevant platform.

Deleting the Nelia app does not cancel your subscription.

Cancelling a subscription does not automatically delete your Nelia account. Account deletion is handled separately through the available account settings or by contacting us.

Payments for a billing period that has already started are normally non-refundable unless you are entitled to a refund under applicable law.

For ongoing digital subscriptions, Nelia will provide subscription reminders as required by applicable law. Norwegian law requires such a reminder at least every six months and requires cancellation to be reasonably simple. 

7. Right of withdrawal

Consumers normally have a statutory 14-day right of withdrawal when purchasing a subscription online.

To use your right of withdrawal, contact:

kundeservice@nelialifestyle.no

You may also use the withdrawal form supplied with your purchase confirmation.

If you request immediate access to Nelia before the withdrawal period expires, the legal consequences will depend on the type of digital service or content supplied and the consent provided during purchase.

Nothing in these Terms limits your statutory right of withdrawal or other mandatory consumer rights. The general withdrawal period for online service agreements is 14 days. 

8. Use of Nelia

Nelia is for your personal and lawful use only.

You must not:

  • Share your account with another person
  • Copy, record, reproduce or distribute paid content
  • Share workout videos, recipes, programmes or educational materials outside Nelia
  • Attempt to bypass payment or security restrictions
  • Upload harmful code or interfere with the service
  • Harass, threaten or impersonate another user
  • Use Nelia content to create a competing commercial service
  • Use the service for unlawful or harmful purposes

We may restrict or close accounts that seriously or repeatedly violate these Terms.

9. Community guidelines

You are responsible for content you publish in the Nelia community.

You must not post harassment, discriminatory content, spam, unauthorised advertising, harmful advice, private information about others or material that infringes another person’s rights.

We may moderate, hide or remove content that violates these Terms or creates a risk to users or the service.

10. Content you upload

You retain ownership of content you upload, including posts, comments, progress information and photographs.

You give Elena Mellingen AS permission to store, process and display that content only as necessary to operate Nelia, provide the service, maintain security and comply with legal obligations.

Personal information is handled in accordance with our Privacy Policy.

11. Intellectual property

Nelia and its original content are owned by or licensed to Elena Mellingen AS.

This includes text, recipes, videos, photographs, graphics, workout programmes, educational materials, logos, branding and downloadable resources.

Your subscription gives you a personal, limited and non-transferable right to use this content while you have access to Nelia.

You may not reproduce, sell, publish, distribute or commercially use Nelia content without written permission.

12. Availability and updates

We aim to keep Nelia available and functioning, but uninterrupted access cannot be guaranteed.

The service may occasionally be unavailable because of maintenance, updates, technical problems, security issues or circumstances outside our reasonable control.

You are responsible for having a compatible device, supported software and a stable internet connection.

We may update Nelia to improve the service, maintain security, comply with legal requirements or adapt to changes in technology and third-party services.

13. Third-party services

Nelia may use third-party services for payments, hosting, app distribution, analytics, video delivery, communications and wearable integrations.

Third-party services may have their own terms and privacy policies.

Features depending on an external provider may change or become unavailable if that provider changes or discontinues its service.

14. Complaints and problems with the service

Contact us if Nelia is not delivered as agreed or you experience a significant technical problem:

kundeservice@nelialifestyle.no

Please include your name, account email, a description of the problem and any relevant screenshots.

We will investigate the matter and provide the remedies required under applicable consumer law.

15. Liability

Nothing in these Terms limits liability or consumer rights that cannot legally be excluded.

To the extent permitted by law, Elena Mellingen AS is not responsible for:

  • Results depending on your personal actions or circumstances
  • Loss caused by ignoring safety guidance
  • Problems caused by your device, software or internet connection
  • Inaccurate information supplied by a wearable device or external service
  • Indirect or unforeseeable losses

16. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained through our cookie information and consent settings.

17. Changes to these Terms

We may update these Terms when Nelia changes or where necessary for legal, security or operational reasons.

The updated version will be published on this page with a new “Last updated” date.

Where a significant change affects an ongoing paid subscription, we will provide reasonable notice where required by law.

18. Governing law

These Terms are governed by Norwegian law.

This does not remove any mandatory consumer rights you may have under the laws applicable where you live.

Please contact us first if you have a complaint so we can try to resolve the matter.

19. Contact

Elena Mellingen AS
Organisation number: 938 125 767
Mosamyra 36
5392 Storebø
Norway
Email: kundeservice@nelialifestyle.no